Virtual Assistants for Small and Medium Sized Medical Offices
"Let our DME Virtual Assistants do the work for you."
If you're struggling with low reimbursements and high staff turnover, ApexTeleserv Virtual Assistants might be the solution you need.
We have more than a decade of experience with Sleep Centers and DME companies.
Let our dedicated Team of DME Virtual Assistants handle insurance verification, prior authorization, compliance calls, remote PAP setup/education, resupply orders and scheduling.
We are a health care virtual staffing team that's passionate about helping small and medium-sized provider practices start and grow by assigning carefully selected virtual medical assistants and dedicated professional call center services.
Without need of space or IT investment, we can take care of calls, scheduling, referral coordination, insurance eligibility, pre-authorization and other administrative tasks. We can also assist new practices with set ups like credentialing and taking care of their online presence as well as selecting and starting up their electronic medical records system.
We can work with your EMR. Some systems we work with include eClinicalworks, Centricity, Practice Fusion, AthenaHealth, eMDs, drchrono and Brightree (all trademarked).
Our happy clients like the reduced investment, easier management and lower costs. Their patients like the faster turnarounds and better phone customer service.
What are some of the common tasks our call center virtual assistants handle?
Eligibility and Benefits
Remote PAP Setup or Education
Make Compliance Calls
Maintains Patient Chart via EMR
General Administrative Tasks
How It Works
- Your Assistant will have a phone number with your area code and high speed network access.
Your Assistant will access your system or log into the appropriate portals using HIPAA compliant encrypted connections.
- They will get things done for you, make the appropriate phone calls and encode the results into your system.
- You can talk over the phone, use videoconferencing or share your computer screen.
Your assigned Apex manager will reply within 24 hours.
What Sets APEX Apart?
Not all Virtual Assistant Services are created equal. We've been working with health care practices for more than a decade and saw how the environment evolved from EMR adoption via meaningful use to value based healthcare.
We partner with Professional agencies for Background, Academic and Professional Checks.
Nursing or Allied Medical Graduates
Your assistant has earned a college degree in a healthcare field.
Internal IT and QA Support
Each Assistant is backed up by an IT team and Quality team for advise, support and compliance.
US-Based Account Manager and IT
A highly qualified US-based Manager will be assigned to manage your account.
No Long Term Contracts
That's right. Long term contracts are for companies who are worried they can't make you happy.
We know you'll stay.
One Simple Monthly Invoice
No computers to buy or payroll fees to worry about. We keep things simple so you can focus on your patients.