CREATE YOUR CALL CENTER TEAM NOW !
CREATE YOUR CALL CENTER TEAM NOW
We make it easy. We’ll build your own call center team of 1 to 10 experienced virtual assistants that will handle the front office or back office bottleneck in your operation. Our US-based practice managers can set you up in three weeks.
We have set up incoming call centers that reduce queue times down to one minute and slash turnaround times to a third. All these while saving you thousands of dollars per year.
Some Things We Do
Dr. Gundu Reddy MD – New York Psychiatrist
Rob Raroque helped me set up my Telepsychiatry Practice both with hands on-help and by providing assistants from ApexTeleserv .
"He and Apex teleserv staff worked with me to set up practice and continue operations. They showed complete flexibility with regards to using the software integrations and applications which I wanted to use for my practice and creating an automated work flow.
"They were also willing to work on project management software and demonstrated complete accountability for making sure that tasks were completed. The rates were very reasonable while I was first starting out. I would not have been able to set up GABA Telepsychiatry without the help of ApexTeleserv.
"Although I am now past the set up phase. I am able to run a practice, knowing that my bookkeeping and billing is taken care of and that I have reliable assistants to help me with my administrative tasks. I would like to express my gratitude and couldn't be happier with the service.
Jennifer Brown, Practice Manager from Southwestern Neuroscience Institute
Our virtual assistants help us complete patient care in a timely manner. With their help we are able to get insurance verifications, precertifications, send and receive medical records, and schedule appointments making us more available handle urgent patient needs and provide better, more timely care. I would recommend this service without hesitation to any office that deals with cumbersome administrative duties.
Ivy Harris, Medical Practice Administrator-Hand Associates of North Dallas, PLLC
"The Team has highest standards of professionalism. Guaranteed message delivery to physician referral and real time appointment scheduling, Great Communicator. Able to answer telephone promptly and in a polite and professional manner. Excellent patient’s customer service. Knowledge to Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Use sound judgment in handling calls, especially with upset patients. Understanding of when to escalate important calls to physicians/practice manager. Maintained schedule, and call or email reminders for Patient’s appointments. Excellent Verifcation Specialist. Knowledge of Precert, Predetermination & Insurance Eligibilty."