The New Normal of Bad Customer Service: Is there Light at the End of the Tunnel? Medical Facilities often have to contend with long wait times, specially with insurance and billing related inquiries.. You pick up the phone and dial the customer service number of the health insurance company, your intent… Continue reading “The New Normal of Bad Customer Service: Is there Light at the End of the Tunnel? Medical Facilities often have to contend with long wait times, specially with insurance and billing related inquiries..”…