Jennifer Sage has had an interest in health care operations even as an undergraduate student, working as an assistant to the medical director of a rehabilitation facility. After completing her business degree, she moved back to Dallas and joined the staff at Southwestern Neuroscience Institute in the scheduling department. She quickly learned the department processes and helped improve productivity. Over the years, she became involved in every department, including human resources, insurance interfaces, revenue cycle, electronic medical records management, information technology and even clinical patient interactions such as prescription management. She helped coordinate the neurophysiology and sleep laboratory operations and educational programs. She rose to become the practice manager.
During all these times, she helped craft a more efficient and cost-containing approach to the institute’s many operations. This included the implementation of a virtual assistant program, now spanning over a decade. She learned the special contribution of virtual medical assistants in practically every aspect of medical practice operations, helping surmount the growing administrative burden and cost that are also barriers to better patient care.
Jennifer is committed to sharing her experience and expertise in helping other healthcare practices and facilities.