Handle all-weather call traffic without the long waits.
More time for your team.
Apex Healthcare Solutions understands the unique challenges you face as a new practice or as a small practice group and provides virtual medical assistants and remote services to stay on top of all these demands.
How does it Work?
Like an assistant from a satellite office, they sign into your system to triage your fax messages, verify eligibility or process local calls using your area code.
We'll start with a conversation regarding what you need with our Dallas-based Account Managers.
- Our Account Managers will understand your needs and scope out the work.
- We will then send you our proposal and a Business Associate Agreement for your review and approval.
- Prior to start, our IT Specialists will coordinate with you to make sure that the IT credentials needed and the connections that are compliant with HIPAA.
- On the first day, a supervisor and IT Specialist will support the initial orientation and help with documentation as well as monitor productivity during the first two weeks.
- You will receive your first report after that and the team will keep engaging you until you are satisfied with the quality and productivity of your assistant.
Please contact us for a free consultation.
Welcome to Apex Healthcare Solutions!
We are a Dallas, Texas based company whose team has set up and managed multiple facilities since 1995. In 2005, our team started providing medical staffing services and in 2012, started providing virtual medical assistant services to small and medium sized facilities. It is a testament to the value we give to long term relationships that most of our core employees and clients are still with us to this day.
Our virtual staff, who are mostly nurses, complete basic training and only the top 20% of applicants are deemed qualified to serve our clients as virtual medical assistants.
We'll help get right solution for you to get ahead.
Medical Symposia Events Assistance How we helped organize a big event
We handled the logistics for a medical education event in a major venue. This included the social media postings, pre-registration, application for CME/CEC accreditation, educational grant requests, and certificates.
No More Long holds How we reduced wait times to half a minute
We analyzed calls and worked to bring down hold time averages to less than a minute. Then, by taking over recurring tasks, reduced the transfer rate from 60% to 25%. Callers wait less than a minute and our client's staff were no longer tied to their phones.
National Accreditation Assistance We helped with AASM and ACHC Accreditation
With more than a decade of working with accredited US facilities, the Apex team helped facilities earn national accreditation through documentation assistance and advise on site visit preparation.
Dr. Gundu Reddy MD – New York Psychiatrist
Rob Raroque helped me set up my Telepsychiatry Practice both with hands on-help and by providing assistants from ApexTeleserv .
"He and Apex teleserv staff worked with me to set up practice and continue operations. They showed complete flexibility with regards to using the software integrations and applications which I wanted to use for my practice and creating an automated work flow.
"They were also willing to work on project management software and demonstrated complete accountability for making sure that tasks were completed. The rates were very reasonable while I was first starting out. I would not have been able to set up GABA Telepsychiatry without the help of ApexTeleserv.
"Although I am now past the set up phase. I am able to run a practice, knowing that my bookkeeping and billing is taken care of and that I have reliable assistants to help me with my administrative tasks. I would like to express my gratitude and couldn't be happier with the service.
Ivy Harris, Medical Practice Administrator-Hand Associates of North Dallas, PLLC
"The Team has highest standards of professionalism. Guaranteed message delivery to physician referral and real time appointment scheduling, Great Communicator. Able to answer telephone promptly and in a polite and professional manner. Excellent patient’s customer service. Knowledge to Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Use sound judgment in handling calls, especially with upset patients. Understanding of when to escalate important calls to physicians/practice manager. Maintained schedule, and call or email reminders for Patient’s appointments. Excellent Verifcation Specialist. Knowledge of Precert, Predetermination & Insurance Eligibilty."
Jennifer Brown, Practice Manager from Southwestern Neuroscience Institute
Our virtual assistants help us complete patient care in a timely manner. With their help we are able to get insurance verifications, precertifications, send and receive medical records, and schedule appointments making us more available handle urgent patient needs and provide better, more timely care. I would recommend this service without hesitation to any office that deals with cumbersome administrative duties.
LEIGH RICHARDSON, CLINICAL DIRECTOR – The Brain Performance Center
If there is one thing that has helped me grow my business and stay connected to my clients it is my VA. In the world of automation it is exciting to have someone answer your phone and speak intelligently about your business. Someone that knows the ins and outs and can make things happen for the client and for you. If only I would have known a few years ago what I know now. This is the one monthly expense I look forward to paying because of the R O I attached to it.