Virtual Medical Assistants for Telemedicine
We'll help you set up your Telemedicine Service
and have your Telemedicine Virtual Assistant (TMVA)
work behind the scenes. Let us show you how!
Virtual Medical Assistants
The Easier Way to Start your own
Medical Practice.
call center
Virtual Medical Receptionists
Handle all-weather call traffic without the long waits.
#1 Sleep DME Virtual Assistants.

Insurance Verification, Precertification
Compliance Calls, PAP Troubleshooting,
Remote PAP Setup/Education
Calls on Resupply Orders, Scheduling

insurance ver
Virtual Assistants for Insurance Verification
Obtain Eligibility & Benefits for as low as $2.00 per patient.
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Apex Healthcare Solutions understands the unique challenges you face as a new practice or as a small practice group and provides virtual medical assistants and remote services to stay on top of all these demands.

Apex was founded by doctors who want for themselves and for their staff to spend more time with their patients as well as with their families.

With our Virtual Medical Assistants, you'll have the confidence of a company behind you yet the full flexibility of a dedicated assistant.

Apex Healthcare Solutions helps practices address some of the most common challenges facing healthcare practices - administrative burden, space limitations and service backlogs. 

We offer services on medical office virtual staffing, clinical processes and specialized consulting projects like grant applications and national facility accreditation support.

What comes with your APEX Virtual Medical Assistant service?

  • College Educated Assistant: Bachelor’s degree in nursing or allied medical.  One in ten employees have graduate degrees.
  • Proficient: Only the top 20% of applicants are selected and complete VA training
  • Reliable: A Back up Assistant is concurrently trained and an account manager is assigned to you.
  • Professionally Vetted: Your assistant is background-checked academically, professionally and legally by a third party professional company and has a full time employment contract.  You are not assigned a freelancer or a part timer.
  • VA Training: Required program includes HIPAA and ARRA, Clinical Operations & Health Insurance.
  • Local Phone number with the area code of your choice.
  • Internally Supported by a Team: Real time IT and QA Support
  • Quality and Metrics: Productivity and Quality Monitoring & Reporting
  • Business Associate Agreement - For HIPAA/ ARRA Compliance
  • No Long Term Contract - We work to deserve every month that we serve our practices.

We are in the business of finding, developing and retaining only the best world class assistants.  As we want to make sure you get personalized attention and tailor our processes for your specific specialty, EMR system and service offering, we only take in a limited number of new accounts per monthThis allowed us to achieve outstanding staff and client retention; with current average employee and client contract length in excess of two and a half years.

Call us today and we'll show you how to simplify your practice management.

Free Consultation

More patients. Less Paper.

Contact us.

Business Hours


Main Office
1215 Kinwest Pkwy Ste 130, Irving TX 75063

Business hours:

Mon–Fri8AM – 5PM CST

Phone number:


How does it Work?

Like an assistant from a satellite office, they sign into your system to triage your fax messages, verify eligibility or process local calls using your area code. 

We'll start with a conversation regarding what you need with our Dallas-based Account Managers.

  • Our Account Managers will understand your needs and scope out the work.   
  • We will then send you our proposal and a Business Associate Agreement for your review and approval.
  • Prior to start, our IT Specialists will coordinate with you to make sure that the IT credentials needed and the connections that are compliant with HIPAA. 
  • On the first day, a supervisor and IT Specialist will support the initial orientation and help with documentation as well as monitor productivity during the first two weeks.
  • You will receive your first report after that and the team will keep engaging you until you are satisfied with the quality and productivity of your assistant.

Please contact us for a free consultation.

Welcome to Apex Healthcare Solutions!

We are a Dallas, Texas based company whose team has set up and managed multiple facilities since 1995.  In 2005, our team started providing medical staffing services and in 2012, started providing virtual medical assistant services to small and medium sized facilities.  It is a testament to the value we give to long term relationships that most of our core employees and clients are still with us to this day.

Our virtual staff, who are mostly nurses, complete basic training and only the top 20% of applicants are deemed qualified to serve our clients as virtual medical assistants.

Service Menu

We'll help get right solution for you to get ahead.

Medical Office Staffing

Medical Office Staffing

  • Virtual Assistants
  • Virtual Medical Assistants
Medical Process Assistance

Medical Process Assistance

  • Inbox Monitoring
  • New Patient Referrals
  • Insurance Verification
  • Scheduling
  • Pre-Certification
  • Chart Preparation
  • Referral Coordination
  • EMR Migration
  • DME Compliance Calls
  • Medical Transcription

Medical Symposia Events Assistance How we helped organize a big event

We handled the logistics for a medical education event in a major venue.  This included the social media postings, pre-registration, application for CME/CEC accreditation, educational grant requests, and certificates.

No More Long holds How we reduced wait times to half a minute

We analyzed calls and worked to bring down hold time averages to less than a minute.  Then, by taking over recurring tasks, reduced the transfer rate from 60% to 25%.  Callers wait less than a minute and our client's staff were no longer tied to their phones.

National Accreditation Assistance We helped with AASM and ACHC Accreditation

With more than a decade of working with accredited US facilities, the Apex team helped facilities earn national accreditation through documentation assistance and advise on site visit preparation.














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What our customers say

Do you want to tell us your experience or suggest an improvement in our services?
Just send us your feedback today via a form on our Contact page.

Dr. Gundu Reddy MD – New York Psychiatrist

"My Telepsychiatry Practice was set up with assistance from Apex staff.

Apex Staff worked with me to set up practice and continue operations. They showed complete flexibility with regards to using the software integrations and applications which I wanted to use for my practice and creating an automated work flow.

​They were also willing to work on project management software and demonstrated complete accountability for making sure that tasks were completed. The rates were very reasonable while I was first starting out. I would not have been able to set up GABA Telepsychiatry without the help of ApexTeleserv.

​Although I am now past the set up phase. I am able to run a practice, knowing that my bookkeeping and billing is taken care of and that I have reliable assistants to help me with my administrative tasks. I would like to express my gratitude and couldn't be happier with their service."

Dr. Gundu Reddy MD - New York Psychiatrist

Emma Sitton – Operations Manager, Essential Integrative Health

"I have been very pleased with the professionalism from all Apex employees. You, your management team and your agents have been responsive and diligent in assisting our team since day one. Perfection is impossible, but if I had to rate the work you all have done, I would give 5 stars."

Emma Sitton - Operations Manager, Essential Integrative Health

Ivy Harris, Medical Practice Administrator-Hand Associates of North Dallas, PLLC

"The Team has highest standards of professionalism. Guaranteed message delivery to physician referral and real time appointment scheduling, Great Communicator.  Able to answer telephone promptly and in a polite and professional manner.  Excellent patient’s customer service. Knowledge to Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

Use sound judgment in handling calls, especially with upset patients. Understanding of when to escalate important calls to physicians/practice manager.  Maintained schedule, and call or email reminders for Patient’s appointments. Excellent Verifcation Specialist. Knowledge of Precert, Predetermination & Insurance Eligibilty."

Ivy Harris, Medical Practice Administrator - Hand Associates of North Dallas, PLLC

Jennifer Brown, Practice Manager from Southwestern Neuroscience Institute

Our virtual assistants help us complete patient care in a timely manner. With their help we are able to get insurance verifications, precertifications, send and receive medical records, and schedule appointments making us more available handle urgent patient needs and provide better, more timely care. I would recommend this service without hesitation to any office that deals with cumbersome administrative duties.

Jennifer Brown, PHR, SHRM-CP, Practice Manager - Southwestern Neuroscience Institute